Passport is lost, stolen, damaged, or involved in a data breach or scam
You must tell us if your New Zealand passport is lost, stolen or damaged. Tell us straight away, even if you do not need to replace your passport immediately. You can also tell us if your passport was involved in a data breach or scam.
What to do if your NZ passport is lost, stolen or damaged, or involved in a data breach or scam
You must let the Passport Office know as soon as possible if your passport was lost, stolen or damaged. You can also tell us if your passport was involved in a data breach or scam. Telling us stops other people using it illegally and helps to protect your identity.
You can do this online by:
- applying for a replacement passport, or
- declaring your passport lost, stolen, damaged, or involved in a data breach or scam.
You need to tell us:
- when it was lost, stolen, damaged, or involved in a data breach or scam (approximate date)
- where it was lost, stolen or damaged (the city and country)
- what happened, briefly.
If a valid (not expired) passport was lost or stolen and you do not want to replace it immediately, you also need to report the loss or theft to the police and tell us the police report reference number.
If your passport was involved in a data breach or scam, you can place an alert on your passport. This alert will trigger extra checks if your details are used on a citizenship, passport or RealMe verified identity application.
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